The company is fully committed to excellence in customer service and this commitment runs through the organisation at all levels.

The standard of service we provide is central to every activity AESSEAL undertakes. This is ingrained in ALL employees, at all levels. This customer service culture is exactly what has fuelled the SEVEN fold growth of the business in the last 10 years, to sales of over $100m.

Order Book Loading

The current order book loading level as of 31 July 2010 is 7.9 days. This is a live statistic generated by the AESSEAL business system.

What does this mean to AESSEAL customers?

If it’s Standard, we have it. If it’s Special we’ll engineer it – and quickly!

The figure above represents the current level of orders outstanding on the AESSEAL plc order book. Generally speaking, if an order is placed with the company today for a standard product the maximum amount of time taken to ship the order will be the figure quoted above. However, as can be seen by our ongoing statistics below, in the majority of cases it takes far less time than this.

Whether your requirement is for a Standard Product or a custom engineered Special, AESSEAL® delivers an award winning level of service and response for both requirements. Volume based inventoried modular components are held in readiness to facilitate each option. This is bolstered by a separate and dedicated manufacturing location geared to deliver rapid lead-times for urgent orders as well as engineered specials, in addition to larger batch-based manufacturing facilitates.

The result speaks volumes: Approximately one third of the value of the AESSEAL® order book consists of engineered Special seals. The remaining two thirds are Standard products which are despatched the same day the order was received!

Design and manufacturing modularity + efficient logistics = Exceptional Customer Service

Check out our June 2010 Delivery statistics:

Mechanical Seals
98.3% on-time delivery for Standard Products (target = 96%)
96.2% on-time delivery for Standard Plus Products (target = 93%)

Bearing Isolators
99.1% on-time delivery for MagTecta Products (target = 95.5%)
99.3% on-time delivery for LabTecta Products (target = 95.5%)

Lead Time

Quick delivery of LabTecta Bearing Isolators is seen as a priority by many of our customers.

AESSEAL has the capacity and capability to despatch all Standard LabTecta Bearing Isolators within 24 hours.

However, many customers request specified delivery dates some time in the future.  AESSEAL met these promised dates on 99.5% of occasions in June.

Our customer service culture is fully supported by our policies:

- AESSEAL employ a modular product design philosophy to maximise standards of service.

- AESSEAL set inventory levels and stock turn at an appropriate level to achieve our customer service objectives.

- AESSEAL provide 24 hour support, 365 days a year.